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STAFF TRAINING
Leadership Team
- LESSON 1: Welcome to Leadership Team! (3:51)
- LESSON 2: Pride in your Appearance (4:41)
- LESSON 3: Why do Adults learn Tae Kwon Do? (16:59)
- LESSON 4: Why do Children learn Tae Kwon Do? (20:56)
- LESSON 5: Do’s and Don’ts of Dojang Relationships (7:38)
- LESSON 6: Six Benefits of being a Tae Kwon Do Instructor (6:26)
- LESSON 7: Be a Good Student First (3:56)
- LESSON 8: You are Always on Display (4:12)
- LESSON 9: Guidelines for Physical Touch (10:05)
- LESSON 10: 3 Things to be Looking For (4:46)
- LESSON 11: Tips for Staying Positive (7:42)
REVIEW: Leadership Team Exam [PDF]
New Hires
- LESSON 1: Punctuality and Dependability (2:24)
- LESSON 2: The Importance of Being Coachable (8:26)
- LESSON 3: How to Capture Students’ Attention (10:08)
- LESSON 4: The Power of Praise (6:23)
- LESSON 5: PCP and NOW (2:50)
- LESSON 6: Avoiding Favoritism (3:38)
- LESSON 7: Special Event Participation (5:46)
- LESSON 8: Social Media Guidelines (6:08)
- LESSON 9: Warning and Caution Areas (10:37)
- LESSON 10: Rules when Dealing with Minors (9:34)
- LESSON 11: Abuse Recognition (0:55)
- LESSON 12: It Takes a Team (6:56)
REVIEW: New Hires Exam [PDF]
Junior Instructors
- LESSON 1: What to Do Before Class Starts (3:36)
- LESSON 2: Personal Best Philosophy (3:07)
- LESSON 3: How to Welcome a New Student (4:08)
- LESSON 4: Five Methods of Teaching (6:41)
- LESSON 5: Basic Warm=Up Routine (6:39)
- LESSON 6: Walking the Lines (3:47)
- LESSON 7: Being a Student’s Partner (4:58)
- LESSON 8: Holding Targets (6:21)
- LESSON 9: Monitoring Sparring / Sparring with a Student (4:28)
- LESSON 10: Assisting with a Forms Group (5:56)
- LESSON 11: Assisting a One Step Sparring or Self Defense Group (4:59)
REVIEW: Junior Instructors Exam [PDF]
Little Tiger Instructors
- LESSON 1: How Important is your Job (1:54)
- LESSON 2: The 4 Main Benefits of Little Tiger Training (7:54)
- LESSON 3: Tips for a Better Little Tigers Class (7:34)
- LESSON 4: The Right & Wrong Ways to Think About Classroom Challenges (6:12)
- LESSON 5: What Experienced Little Tigers Teachers Know (9:54)
- LESSON 6: How to Deal with Disruptive Kids (8:32)
- LESSON 7: How to Deal with ‘Sideline Coaching’ (4:55)
- LESSON 8: How to Create a Better Connection with Little Tiger Students (9:28)
- LESSON 9: The Feedback Formula (4:10)
- LESSON 10: Evaluating Readiness (7:34)
- LESSON 11: Assisting a Hesitating or Crying Child (10:24)
- LESSON 12: Handling the Moving Up Process (6:45)
- LESSON 13: Promoting Little Tiger Events (6:16)
REVIEW: Little Tigers Instructors Exam [PDF]
Senior Instructors
- LESSON 1: With Great Power Comes Great Responsibility (6:33)
- LESSON 2: Be an Impact Player (7:14)
- LESSON 3: Be the Light! (5:33)
- LESSON 4: Humility (4:24)
- LESSON 5: The Feedback Formula (4:10)
- LESSON 6: Reminders When Serving as the Main Instructor (7:02)
- LESSON 7: Be a Uniter NOT a Divider (6:09)
- LESSON 8: Your Six Teachers (7:32)
- LESSON 9: Birthday Parties (8:13)
- LESSON 10: Trial Lessons (5:37)
REVIEW: Senior Instructors Exam [PDF]
Front Desk
- LESSON 1: Director of First Impressions (9:13)
- LESSON 2: Be a Team Player (8:18)
- LESSON 3: Promises Made, Promises Kept (4:58)
- LESSON 4: Systems, Organizing, & Financials (5:31)
- LESSON 5: Special Events (10:18)
- LESSON 6: Taking a Message (3:37)
- LESSON 7: Basic Phone Script Reviewed (8:30)
- LESSON 8: Outbound Calls (5:02)
- LESSON 9: Attendance Calls (7:50)
- LESSON 10: Handling Complaints (6:35)
- LESSON 11: Customer Service What If’s (5:31)
REVIEW: Front Desk Exam [PDF]
Managers
- LESSON 1: Know Your Role, Know Your Goals (9:23)
- LESSON 2: Understanding & Monitoring Statistics (13:00)
- LESSON 3: 7 Steps to a Great Month (8:24)
- LESSON 4: Lead Management (7:49)
- LESSON 5: Why Follow Up is Necessary & Vital (8:51)
- LESSON 6: Complaint Resolution (14:44)
- LESSON 7: Delinquent Payments (5:40)
- LESSON 8: Staff Scheduling (7:12)
- LESSON 9: Independence vs. Interdependence (9:19)
- LESSON 10: Cleaning & Facility Management (8:11)
REVIEW: Managers Exam [PDF]
Masters
- LESSON 1: Leadership is an Action NOT a Position (6:12)
- LESSON 2: Who is Responsible for Student Progress & Advancement? (7:23)
- LESSON 3: Positive Energy and Respect (6:34)
- LESSON 4: How to Love ALL your Students (6:23)
- LESSON 5: Addressing Behavior Issues (12:13)
- LESSON 6: Creating Win-Win Relationships with Parents (9:54)
- LESSON 7: Praise Tips (7:38)
- LESSON 8: Partnering Students (7:03)
- LESSON 9: Testing Day (10:42)
- LESSON 10: Safety First! (8:15)
- LESSON 11: The Most Important Masters’ Statistics (10:31)
- LESSON 12: Teaching Plans and Classroom Goals (7:38)
- LESSON 13: Building Up Your Assistant Instructors (7:43)
REVIEW: Masters Exam [PDF]