STAFF TRAINING

• LESSON 1:  Welcome to Leadership Team! (3:51)
• LESSON 2:  Pride in your Appearance (4:41)
• LESSON 3:  Why do Adults learn Tae Kwon Do? (16:59)
• LESSON 4:  Why do Children learn Tae Kwon Do? (20:56)
• LESSON 5:  Do’s and Don’ts of Dojang Relationships (7:38)
• LESSON 6:  Six Benefits of being a Tae Kwon Do Instructor (6:26)
• LESSON 7:  Be a Good Student First (3:56)
• LESSON 8:  You are Always on Display (4:12)
• LESSON 9:  Guidelines for Physical Touch (10:05)
• LESSON 10:  3 Things to be Looking For (4:46)
• LESSON 11:  Tips for Staying Positive (7:42)

REVIEW:  Leadership Team Exam [PDF]

• LESSON 1:  Punctuality and Dependability (2:24)
• LESSON 2:  The Importance of Being Coachable (8:26)
• LESSON 3:  How to Capture Students’ Attention (10:08)
• LESSON 4:  The Power of Praise (6:23)
• LESSON 5:  PCP and NOW (2:50)
• LESSON 6:  Avoiding Favoritism (3:38)
• LESSON 7:  Special Event Participation (5:46)
• LESSON 8:  Social Media Guidelines (6:08)
• LESSON 9:  Warning and Caution Areas (10:37)
• LESSON 10:  Rules when Dealing with Minors (9:34)
• LESSON 11:  Abuse Recognition (0:55)
• LESSON 12:  It Takes a Team (6:56)

REVIEW:  New Hires Exam [PDF]

• LESSON 1:  What to Do Before Class Starts (3:36)
• LESSON 2:  Personal Best Philosophy (3:07)
• LESSON 3:  How to Welcome a New Student (4:08)
• LESSON 4:  Five Methods of Teaching (6:41)
• LESSON 5:  Basic Warm=Up Routine (6:39)
• LESSON 6:  Walking the Lines (3:47)
• LESSON 7:  Being a Student’s Partner (4:58)
• LESSON 8:  Holding Targets (6:21)
• LESSON 9:  Monitoring Sparring / Sparring with a Student (4:28)
• LESSON 10:  Assisting with a Forms Group (5:56)
• LESSON 11:  Assisting a One Step Sparring or Self Defense Group (4:59)

REVIEW:  Junior Instructors Exam [PDF]

• LESSON 1:  With Great Power Comes Great Responsibility (6:33)
• LESSON 2:  Be an Impact Player (7:14)
• LESSON 3:  Be the Light! (5:33)
• LESSON 4:  Humility (4:24)
• LESSON 5:  The Feedback Formula (4:10)
• LESSON 6:  Reminders When Serving as the Main Instructor (7:02)
• LESSON 7:  Be a Uniter NOT a Divider (6:09)
• LESSON 8:  Your Six Teachers (7:32)
• LESSON 9:  Birthday Parties (8:13)
• LESSON 10:  Trial Lessons (5:37)

REVIEW:  Senior Instructors Exam [PDF]

• LESSON 1:  Director of First Impressions (9:13)
• LESSON 2:  Be a Team Player (8:18)
• LESSON 3:  Promises Made, Promises Kept (4:58)
• LESSON 4:  Systems, Organizing, & Financials (5:31)
• LESSON 5:  Special Events (10:18)
• LESSON 6:  Taking a Message (3:37)
• LESSON 7:  Basic Phone Script Reviewed (8:30)
• LESSON 8:  Outbound Calls (5:02)
• LESSON 9:  Attendance Calls (7:50)
• LESSON 10:  Handling Complaints (6:35)
• LESSON 11:  Customer Service What If’s (5:31)

REVIEW:  Front Desk Exam [PDF]

• LESSON 1:  Know Your Role, Know Your Goals (9:23)
• LESSON 2:  Understanding & Monitoring Statistics (13:00)
• LESSON 3:  7 Steps to a Great Month (8:24)
• LESSON 4:  Lead Management (7:49)
• LESSON 5:  Why Follow Up is Necessary & Vital (8:51)
• LESSON 6:  Complaint Resolution (14:44)
• LESSON 7:  Delinquent Payments (5:40)
• LESSON 8:  Staff Scheduling (7:12)
• LESSON 9:  Independence vs. Interdependence (9:19)
• LESSON 10:  Cleaning & Facility Management (8:11)

REVIEW:  Managers Exam [PDF]

• LESSON 1:  Leadership is an Action NOT a Position (6:12)
• LESSON 2:  Who is Responsible for Student Progress & Advancement? (7:23)
• LESSON 3:  Positive Energy and Respect (6:34)
• LESSON 4:  How to Love ALL your Students (6:23)
• LESSON 5:  Addressing Behavior Issues (12:13)
• LESSON 6:  Creating Win-Win Relationships with Parents (9:54)
• LESSON 7:  Praise Tips (7:38)
• LESSON 8:  Partnering Students (7:03)
• LESSON 9:  Testing Day (10:42)
• LESSON 10:  Safety First! (8:15)
• LESSON 11: The Most Important Masters’ Statistics (10:31)
• LESSON 12:  Teaching Plans and Classroom Goals (7:38)
• LESSON 13:  Building Up Your Assistant Instructors (7:43)

REVIEW:  Masters Exam [PDF]