Front Desk Exam Step 1 of 11 0% Staff Member Name:* First Last Staff Email Address: Supervisor Email:*The individual named in this field will receive an e-mail with your responses Director of First ImpressionsWhat are some key ways that you can be a great Director of First Impressions?*How can you provide an outstanding greeting to every student?* The Personal Best PhilosophyBe a Team Player*How can you be a great teammate to your fellow staff members?*How can you best support the policies of the dojang?* Promises Made-Promises KeptHow important is it to follow through on what you “promise” to students and why?*What are some systems you will use to make sure that you follow through?*How does an “update” serve as a form of customer service?* Systems, Confidentiality, and ReportingWhy does the school have systems in place?*What is the school policy towards confidentiality of transaction?*What responsibility do you have for the reports that you produce?* Special EventsWhat knowledge should you have about each of the the schools’ special events?*What is the number one way that you can influence someone to participate in a special event?*How can you create a thorough checklist for a special event?*What needs to be you attitude throughout a special event?*What should happened post event to ensure that improvements are made?* Taking a MessageWhat are some of the key points of taking a message?* Outbound CallsWhy should you be confident when conducting outbound calls?*What are the three different outcomes of an outbound call and how should you respond to each of them?* Attendance CallsWhy are attendance calls necessary?*What are the three different outcomes of an attendance call and how do you respond to each of them?* Handling ComplaintsHow should you handle a situation when we made a customer service mistake?*How should you respond to a situation where we are not at fault?*How can you best handle a complaint about a childs’ progress or advancement?* Customer Service “What Ifs”How should you handle a student who is missing their uniform or other equipment?*What do we do with a student who showed up for the wrong class?*What do we do with a child who has not been picked up following their class?* Δ
