Phone Skills Exam Step 1 of 9 0% Staff Member Name:* First Last Staff Email Address: Supervisor Email Address:*The individual named in this field will receive an e-mail with your responses Treating the Phone ProfessionallyExplain what are the key points of the following best practices for answering the school phone:Prioritize answering the phone:*Give each call your full concentration:*Send your enthusiasm through the phone:*Briefly comment/match:*Take your time when summarizing details:* Understanding the Value of Every Phone CallExplain how a single phone call can be worth thousands of dollars of business to the school.*Explain how a single phone call can change the life of the caller.* The 4 P's of the Info Call ProcessExplain what each of the 4 "P's" are and what they remind you to do:Pivot:*Profile:*Present:*Prompt:* Responding to a Price ObjectionPractice with a partner using each of the following strategies to respond to the varying levels of price objections:1. “Pivot” for an initial price request:2. Use the “when and why” strategy to respond to a second price request:*3. Present a price estimate with confidence for a third request:* Handling a Schedule ObjectionPractice with a partner responding to a caller’s request to call you back to schedule an appointment a later time.* I practiced. MatchingGive an example of the elements of Tae Kwon Do that you might emphasize in order to best “match” the interests of the following callers:A female college student interested in self defense:*A Little Tiger age child who is very shy:*A child whose parent says is lacking in coordination and balance:* Confirmation Calls and Did Not Show Calls1. Write out the basic script for a confirmation call.*2. Why are follow up calls necessary in the case of “no show” appointments?*3. Write out the script for the a DNS call.* Outbound CallsWhy should you make outbound calls with confidence?*2. Practice with a partner how to conduct a follow up call for birthday party guests.* Clearly identify yourself and the reason for your call. State the offer If interested... If not interested now... If not interested at all... No matter what, give a great personal impression and then... Δ
