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SALES

Selling 101

  • LESSON 1:  Do you like Selling? (4:54)
  • LESSON 2:  Understanding the Target Market (7:59)
  • LESSON 3:  Be Sold Yourself (5:34)
  • LESSON 4:  Buying Signals (4:18)
  • LESSON 5:  Price vs Value (5:14)
  • LESSON 6:  The Importance of Sales Scripts and Role Play (5:38)
  • LESSON 7:  Know-Like-Trust (8:09)
  • LESSON 8:  5 Ways to Listen Better (8:05)
  • LESSON 9:  Never Sell to a Stranger (5:06)

REVIEW:  Selling 101 Exam [PDF]

 

  • MANUAL:  Selling 101

Phone Skills

  • LESSON 1:  Basic Phone Script Reviewed (8:30)
  • LESSON 2:  Treating the Phone Professionally (4:20)
  • LESSON 3:  Understanding the Value of Every Call (2:20)
  • LESSON 4:  The 4 P’s of the Info Call Process (3:51)
  • LESSON 5:  Responding to Price Objection (5:46)
  • LESSON 6:  Schedule Objection (3:12)
  • LESSON 7:  Matching (6:15)
  • LESSON 8:  Confirmation Calls & DNS Calls (3:48)
  • LESSON 9:  Outbound Phone Calls (5:02)

REVIEW:  Phone Skills Exam [PDF]

 

  • MANUAL:  Phone Skills

Walk-In Skills

  • LESSON 1:  Are Your Ready for a Walk-In? (2:48)
  • LESSON 2:  Tips for a School Tour (5:17)
  • LESSON 3:  Your “I” Story (4:40)
  • LESSON 4:  Reminders for a World Class Greeting (5:06)
  • LESSON 5:  Who Are You And How Can I Help You? (Features and Benefits) (7:52)
  • LESSON 6:  How Does TKD Provide FUN? (4:02)
  • LESSON 7:  How Does TKD Teach Self-Confidence? (3:04)
  • LESSON 8:  How Does TKD Teach Better Listening and Behavior? (2:52)
  • LESSON 9:  How Does TKD Teach Fitness? (Kids) (3:20)
  • LESSON 10:  How Does TKD Teach Focus? (2:45)
  • LESSON 11:  How does TKD teach Self Defense for an Adult? (4:30)
  • LESSON 12:  How does TKD improve Fitness for an Adult? (2:54)
  • LESSON 13:  How does TKD improve Confidence for an Adult? (2:59)
  • LESSON 14:  How does TKD provide Family Time? (3:10)
  • LESSON 15:  How does TKD relieve Stress? (3:52)

REVIEW:  Walk-in Skills Exam [PDF]

 

  • MANUAL:  Walk-In Skills

Trial Lessons

  • LESSON 1:  Standard Trial Lesson (16:33)
  • LESSON 2:  Black Belt Curriculum Board Review (3:00)
  • LESSON 3:  Little Tigers Curriculum Board Review (2:00)
  • BONUS MATERIAL:  Trial Lesson Seminar Part 1 (23:44)
  • BONUS MATERIAL:  Trial Lesson Seminar Part 2 (20:52)
  • BONUS MATERIAL:  Trial Lesson Seminar Part 3 (16:56)
  • MANUAL:  Trial Lesson Skills

Sales Presentations

  • LESSON 1:  Understanding Pricing and Membership Levels (10:56)
  • LESSON 2:  3 Reasons to Enter a Presentation with Confidence (5:27)
  • LESSON 3:  Reviewing The Stages of the Sales Presentation (15:32)
  • LESSON 4:  Reducing and Responding to Objections (6:24)
  • LESSON 5:  How to Respond to the Cost Objection (6:05)
  • LESSON 6:  How to Respond to the Commitment Objection (4:48)
  • LESSON 7:  Philosophy and Strategy for Upgrades (6:40)
  • LESSON 8:  Standard Upgrade Presentation (9:56)
  • LESSON 9:  The Three T’s to Increase Renewals (6:21)
  • LESSON 10:  How to Handle Rejection Professionally (7:33)
  • LESSON 11:  Responding to Membership Cancellation Requests (9:23)

REVIEW:  Sales Presentation Exam [PDF]

 

  • MANUAL: Sales Presentations

Sales Tools

  • Little Tiger Pricing Sheet [PDF]
  • Sales Manual [PDF]
  • Standard Pricing Sheet [PDF]
  • VI Form [PDF]
  • Appointment Confirmation Email [PDF]
  • New Student Email [PDF]
  • Payment Emails [PDF]
  • Renewal Email [PDF]
  • Upgrade Email [PDF]